The meaning of cultural diversity among staff as it pertains to employee motivation.
Recent trends in increasing ethnic diversity in Park Hyatt Hamburg brought up the question on how cultural diversity is linked to employees’ motivation. The study focuses on the relationship between cultural diversity and employees’ motivation.
The research is based on twelve, forty-five-minute, semi-structured interviews with front office and housekeeping employees of Park Hyatt Hamburg.
It reveals that cultural diversity plays an important role in the motivation of employees as most employees mention atmosphere and teamwork including cultural diversity as the most motivating factors. Most of the employees responded positively to cultural diversity.
However, deep level dissimilarities including different standards and values can lead to negative outcomes. These findings are consistent with published research and literature on the subject. An important factor with regard to the perception of cultural diversity is the cultural competence of the employees.
Therefore, it is recommended that the employment of culturally diverse employees is favourable, though attention has to be paid when employees have a very different culture from other employees, as it can lead to conflict.
The importance of globalisation is increasingly leading to an international mobilisation of human resources as well as cross-border exchanges causing a worldwide immigration flow (Craig & Douglas, 2006). This shifting scale of citizenship leads to discussions of cosmopolitanism, global citizenship and cultural diversity (Dower, 2000; Carter, 2004). Further, the increase of international migration to industrialised countries can be identified as causing a higher share of ethnic minorities in countries such as Germany. The number of ethnic minorities in Germany in 2014 was approximately 8.2 million; which is approximately 10% of the German population. By contrast, it was approximately 7% in 2013, indicating a strong growth of ethnic minorities in Germany (FAZ, 2015).
This recent trend of increasing ethnic diversity and the high number of ethnic minorities is also reflected in German companies and the amount of multicultural employment is increasingly leading to a culturally diverse workforce (FAZ, 2015). As a result, it is essential that managers pay attention to the management of cultural differences such as language, culture, age, gender, religion or ethnicity (Grin, 2004; Köppel, 2008; Amadeo, 2013). This includes the process of integration as well as the management of teamwork among the employees. According to Wlodarczyk (2011), the motivation of employees is one of the most important factors needed to enable good teamwork. Therefore, the question arises: what is the link between a culturally diverse workforce and an employee’s motivation?
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