7 QUESTIONS YOU SHOULD ASK A RESIDENTIAL CLEANING SERVICE PROVIDER
Hiring a residential cleaning service provider can be a challenging task, especially when you are avoiding making mistakes as a first timer, or as one who has made mistakes in the past. With so many available options, from single maid services to property cleaning franchises, and prices ranging from easily affordable to scary rates, it’s easy to get confused in the process.
We’re approaching the festive season, and we understand many of our readers will need residential cleaning services. Below are some recommended questions to help you hire someone that is worthy of taking care of your most valued asset – your home.
How Long have you been operating as a residential cleaning service provider?
Anybody can wake up any day, pick up a mop and a bucket and start a cleaning business. Sure, this is Nigeria. However, it takes professionalism and expertise to run a well established sustainable cleaning company. For this reason, many cleaning services providers go out of business within the first year of starting up; few that survive, fold between the early years of starting. While this is not to refute the fact that newly formed company can survive, generally, the longer a company has been providing quality service, the more likely the company is to be around in the future.
How do you train your staff?
The cleaning service industry has a lot of works flying around, and it’s not unusual for some companies to carry out improper recruitment process just to get the job done. With this happening, new cleaners might get little training, or sometimes, no training at all. Professional cleaning services agencies typically have formal on-going training and retraining programs routinely to keep their staff updated with the latest trends and technology. This helps increase the quality assurance of the company.
How do you screen your staff?
Just like mentioned above, some companies don’t conduct thorough background checks before employing their staff. Just like you, no one wants to get dishonest individuals or criminals going through their residence both when they’re present and in absentia. Some of the questions to ask here include, “Does the agency check references of potential staff?”, “Do they conduct criminal background checks?”, “If yes, Are they willing to provide proofs?”
Are you Insured?
It is vital a residential cleaning service provider is insured. What happens if something in your house is broken or damaged? Always verify insurance coverage through the company’s insurance provider.
An insured company will undoubtedly charge cheaper, but when incidents occur, they are also the ones that cannot afford compensation bills, leaving you to take care of the charges.
Can you provide me with a written checklist of cleaning tasks to be performed?
This is a vital question that should be asked before hiring any type of cleaning service. Different companies have different ideas of what a basic service contains. Asking this question helps you know exactly what you are paying for and enables you to conduct a proper comparison of different cleaners. It’s necessary you save yourself later regrets by requesting for written specifications upfront.
What if I am not satisfied with the cleaning service provided?
In the case of this, some cleaning services offer a specified percent off your next service. A professional service would come back and take care of whatever it is that you are unsatisfied about, or be willing to offer you your money back. Do well to check the terms and conditions of the cleaning service. If they won’t satisfy you, why would you even want to use them next time?
Who Provides the cleaning equipment and products?
Go for a cleaning company that provides their own equipment and products; it shows professionalism. Besides that, cleaners achieve optimal results when they use machines and supplies they are familiar with and are trained to use. Additionally, in the long run, it saves you more cost when the cleaning service provider provides the equipment and supplies.
Conclusively, these are many others are questions to ask before hiring a residential cleaning service. We all at Phronesis Cleaning Service wish you the best as you clean up your residential property in preparation for the festive season.